Supporting a parentfrom overseas.

“My mother needs help, and I live overseas.”

When you can’t be there in person, it helps to have someone local you can trust. With your parent’s authorisation, we can coordinate appointments and follow-ups, organise their medical records, attend appointments with them as agreed, and keep you updated wherever you are.

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What families tell us

Staying informed from overseas can be difficult.

Time zones, missed calls and second-hand information can make it hard to know what’s really happening.

I only hear about appointments after they happen.
I can’t fly back every time something changes.
I need someone I can trust to be there.

How AAHC helps

Your trusted local contact.

With your parent’s authorisation, we can coordinate with them, their providers and your family, and keep the agreed family contact updated.

The situation may involve

A parent living in the UAE while family members live overseas
Multiple ongoing appointments
Family coordinating across time zones
Support needs that continue over time

How we help

Attend appointments or hospital visits with your parent, as agreed
Coordinate appointments and follow-up with providers
Keep healthcare records and information organised
Share agreed updates with you across time zones
Help identify and coordinate suitable homecare and community support

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Illustrative scenario

An elderly parent in Dubai, with family overseas.

A parent living in Dubai has several ongoing appointments, while their adult children live overseas. With the parent’s authorisation, AAHC helps coordinate practical arrangements, attend appointments as agreed and keep the nominated family contact updated.

Getting started

Agree the parent’s authorisation, the nominated family contact and how updates will be shared.

Month to month

Coordinate and attend agreed appointments, and keep healthcare records organised.

Staying informed

Share agreed updates with the family and review support as needs change.

This is an anonymised, illustrative scenario, not a real client story. Every journey is different.

Services involved

The support behind this journey.

Your support is shaped around your situation after an initial assessment. It may draw on services such as:

Questions

Questions about supporting your parent from overseas.

All FAQs

Does my parent need to agree?

Yes. We need your parent’s authorisation before working with you or sharing updates. We respect their choices and privacy.

How will updates work across time zones?

We’ll agree with your parent who should receive updates, how they’ll be shared and how often. Updates are provided during our working hours, based on the agreed service.

Is this 24/7 support?

No. AA Health Central isn’t an emergency or 24/7 service. We can help you plan who to contact if something urgent happens outside our working hours.

Other journeys we support

Every healthcare journey is different.

Complex care

Complex Care

Several specialists, conditions or a complex surgery, brought together in one clear support plan.

Recovery

Recovery & Rehabilitation

Rehabilitation, home support and follow-up coordinated after a hospital stay.

New to the UAE

New to Healthcare in the UAE

Understanding the system and insurance, exploring providers and arranging first appointments.

International

International Patients

Exploring provider options and coordinating agreed support before, during and after treatment.

Founder-led support

Alison Aranha

Alison Aranha founded the Patient & Family Journey Support service after 15 years in healthcare operations across the UAE, USA and Europe. She created it to give patients and families independent, non-clinical help navigating complex care, recovery and rehabilitation, bringing appointments, providers and follow-up into a clearer, more connected journey.

Meet our Founder

Book a free introductory call

You don’t need to have everything figured out before you contact us.

Start with a free 15–30 minute initial conversation. We’ll listen to what’s happening, explain how we may be able to support you and answer your questions.

Book a free introductory call Call +971 56 914 0690