Support packages shaped around you.
Three levels of support, from a defined one-off need to ongoing coordination. Every journey starts with a free conversation, and fees are confirmed after assessment.
Book a free introductory call
15–30 minutes to understand what’s happening and whether we can help.
Record review, needs assessment and a written support plan with a recommended package.
Support begins with a defined scope, communication channel and agreed check-ins.
Gateway Working name
For a defined, one-off need
- Typical length
- 2–6 weeks
- In-person
- Up to 1 visit
- Fee basis
- Single fixed fee
- Finding a specialist
- Second-opinion coordination
- New-to-UAE healthcare navigation
- Defined scope and deliverables
Core Working name
For a specific healthcare event
- Typical length
- 1–4 months
- In-person
- 1–4 attendances
- Fee basis
- Fixed fee
- Surgery preparation & surgical day support
- Hospital discharge support
- Rehabilitation setup
- Pregnancy journey support
- Family updates, as agreed
Elite Working name
For ongoing, long-term coordination
- Typical length
- Ongoing, monthly
- In-person
- 3–5 attendances a month
- Fee basis
- Monthly retainer
- Multiple providers
- Chronic-condition coordination
- Elderly care coordination
- Long-term recovery support
- Ongoing family communication
Fees are confirmed in writing after assessment, based on your situation. Simple, one-off requests may not need an assessment.
In every package
What you can always expect.
Assessment & plan
An initial assessment and a written support plan with a clearly defined scope.
Record review
Relevant records and information reviewed and organised in one place.
One channel
A defined communication channel, with check-ins appropriate to your package.
Documented actions
Key actions and follow-up items written down, so nothing is lost.
Why aren’t prices shown?
Every situation is different. After the free conversation and, where needed, an assessment, we recommend a package and confirm the scope and fee in writing.
Do I always need an assessment?
Not always. Some requests are straightforward and may not need a detailed assessment. We’ll let you know whether one is appropriate.
Can I add more in-person support?
Yes. Additional appointment or hospital attendance and family meetings can be added when needed.
Can I change packages later?
Yes. Support is reviewed regularly, and the plan can change as your circumstances change.
Book a free introductory call
You don’t need to have everything figured out before you contact us.
Start with a free 15–30 minute initial conversation. We’ll listen to what’s happening, explain how we may be able to support you and answer your questions.
