Patient & Family Journey Support · Dubai & Abu Dhabi · Mon–Fri 9–6, Sat 10–2
AAHC — AA Health Central
Free initial conversation Family overseas?

Someone besideyou on the daysthat matter.

For key milestones, like an admission, a planned procedure or an important appointment, a calm, experienced presence can make all the difference.

Book an introductory call
Two people holding hands in reassurance

Big days feel lighter together.

In-person support is available as part of a package, with attendance agreed in advance.

  • I live alone and there’s no one to assist me.
  • My family can’t be here for the surgery.
  • I’m nervous about the admission process.

What’s included

Practical presence, non-clinical support.

We handle the administrative side and provide reassurance, while your healthcare team provides your care.

  • Attendance at appointments, as per your package
  • Attendance at hospital admissions and planned procedures
  • Help with administrative processes during hospital visits
  • Non-clinical support during key healthcare milestones
  • Basic translation help where possible, or coordination of third-party translation

How it works

A clear process, from the first call.

The full journey

Free Initial Conversation

Understand what’s happening and whether AAHC may be able to help.

Detailed Journey Assessment

Review the relevant information, priorities, timeframe, services involved and any need for in-person support.

Service Recommendation & Scope

Recommend the service level and set out what’s included, the level of involvement and the fee.

Onboarding & Support Begins

Complete the agreement and forms, set up communication, then begin the agreed support.

Questions

In-person support, answered.

All FAQs
Are you a nurse or medical escort?

No. In-person support is non-clinical. We help with administration, communication and reassurance, while your healthcare team provides clinical care.

Where do you provide in-person support?

Dubai is included. Abu Dhabi is available with a travel surcharge.

Can I book in-person support on its own?

In-person support is provided as part of a package. Additional appointments or hospital attendance can be added when needed.

Are you available at short notice or overnight?

We don’t provide emergency, urgent or 24/7 support. In-person attendance is planned and agreed in advance.

Other ways we help

Alison Aranha

Founder-led support

Alison Aranha

Alison Aranha founded the Patient & Family Journey Support service after 15 years in healthcare operations across the UAE, USA and Europe. She created it to give patients and families independent, non-clinical help navigating complex care, recovery and rehabilitation, bringing appointments, providers and follow-up into a clearer, more connected journey.

Meet our Founder

Book a free introductory call

You don’t need to have everything figured out before you contact us.

Start with a free 15–30 minute initial conversation. We’ll listen to what’s happening, explain how we may be able to support you and answer your questions.