New to healthcarein the UAE?

“I’m new to the UAE, and I don’t understand how the healthcare system works.”

We help you understand how healthcare works in the UAE, navigate insurance requirements, explore provider options and coordinate your first appointments.

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What families tell us

It’s difficult to know where to start.

Relocating is demanding enough. Healthcare shouldn’t add to the uncertainty.

I don’t know where to go for help.
I don’t understand what my insurance covers.
How do I find the right specialist here?

How AAHC helps

Orientation, options and first steps.

From understanding your insurance network to arranging first appointments, we help make the practical steps of getting started in the UAE clearer.

The situation may involve

Getting familiar with the UAE healthcare system
Understanding insurance networks and approval requirements
Exploring providers for yourself or your family
Continuing ongoing care after a move

How we help

Explain how the UAE system and provider pathways work
Help you explore provider options based on your needs and preferences
Assist with insurance-related questions and administration
Organise healthcare records
Coordinate initial appointments, if needed

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Illustrative scenario

A family relocating to Dubai.

A family new to Dubai needs to understand its insurance network, explore provider options for each family member and arrange initial appointments.

Understand

Learn how the UAE healthcare system works, including insurance networks and approval requirements.

Choose

Explore provider options based on each family member’s needs and preferences.

Settle in

Organise existing healthcare records and coordinate first appointments.

This is an anonymised, illustrative scenario, not a real client story. Every journey is different.

Services involved

The support behind this journey.

Your support is shaped around your situation after an initial assessment. It may draw on services such as:

Questions

Questions about getting started with healthcare in the UAE.

All FAQs

Can you tell me what my insurance covers?

We can help you understand your policy information and prepare questions for your insurer. Your insurer confirms what’s covered; we can’t guarantee coverage.

Do I need an assessment?

Not always. Some requests are straightforward and may not need a detailed assessment. We’ll talk through what you need and let you know whether one is appropriate.

Can you help transfer ongoing care from my home country?

We can help organise your medical records, explore provider options in the UAE and coordinate initial appointments. Your healthcare team remains responsible for medical decisions.

Other journeys we support

Every healthcare journey is different.

Complex care

Complex Care

Several specialists, conditions or a complex surgery, brought together in one clear support plan.

Family overseas

Supporting a Parent from Overseas

A trusted local contact for appointments, records and agreed updates, wherever you are.

Recovery

Recovery & Rehabilitation

Rehabilitation, home support and follow-up coordinated after a hospital stay.

International

International Patients

Exploring provider options and coordinating agreed support before, during and after treatment.

Founder-led support

Alison Aranha

Alison Aranha founded the Patient & Family Journey Support service after 15 years in healthcare operations across the UAE, USA and Europe. She created it to give patients and families independent, non-clinical help navigating complex care, recovery and rehabilitation, bringing appointments, providers and follow-up into a clearer, more connected journey.

Meet our Founder

Book a free introductory call

You don’t need to have everything figured out before you contact us.

Start with a free 15–30 minute initial conversation. We’ll listen to what’s happening, explain how we may be able to support you and answer your questions.

Book a free introductory call Call +971 56 914 0690