Patient & Family Journey Support · Dubai & Abu Dhabi · Mon–Fri 9–6, Sat 10–2
AAHC — AA Health Central
Free initial conversation Family overseas?

Practical support for every stage of the journey.

We help patients and families navigate complex care, recovery and rehabilitation journeys in the UAE.

Book an introductory call
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Hands organising items together on a wooden floor

02 · Care Coordination

Many providers. One point of contact.

When care involves several doctors, clinics and services, we keep everything connected: schedules, records and communication, in one organised place.

  • Coordinate appointments across multiple providers
  • Create and maintain healthcare schedules and timelines
  • Organise medical records and documentation
  • Assist with prescription management and coordination
  • Facilitate information sharing between providers, patients and families, where appropriate
Learn more about Care Coordination Complex care journeys
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03 · Family & Caregiver Support

Support for the people holding everything together.

Caring for someone you love is demanding, especially from a distance. We become the trusted local contact your family can rely on.

  • A single point of contact for family members
  • Updates and coordination when family is overseas or unavailable
  • Help for caregivers navigating healthcare processes
  • Coordination with a designated family contact
Learn more about Family & Caregiver Support Supporting a parent from overseas
A carer and an older man arriving home with groceries

04 · Recovery & Continuity

The journey doesn’t end at discharge.

The weeks after hospital are often when families feel most alone. We help organise what comes next, so recovery can stay the focus.

  • Discharge planning support and follow-up coordination
  • Coordinate rehabilitation and home-based services
  • Source homecare providers and community resources
  • Continuity of care after hospitalisation
  • Regular check-ins, as agreed in your package
Learn more about Recovery & Continuity Recovery & rehabilitation journeys
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05 · In-Person Support

Someone beside you on the days that matter.

For key milestones, such as an admission, a planned procedure or an important appointment, we can be there in person, as agreed in your package.

  • Attend appointments, hospital admissions and planned procedures
  • Assist with administrative processes during hospital visits
  • Non-clinical support during key healthcare milestones
  • Basic translation help, or coordination of translation services
Learn more about In-Person Support

Dubai is included. Abu Dhabi is available with a travel surcharge.

Packages

Support shaped around your situation.

Every engagement starts with a free conversation. Surgery, recovery, ongoing and complex journeys then begin with a paid Assessment & Planning stage, so the plan fits your situation.

Package 01

Gateway Working name

For a defined, one-off need

Typical length
2–6 weeks
In-person
Up to 1 visit
Fee basis
Single fixed fee
  • Finding a specialist
  • Second-opinion coordination
  • New-to-UAE healthcare navigation
  • Defined scope and deliverables
Ask about this package
Package 02

Core Working name

For a specific healthcare event

Typical length
1–4 months
In-person
1–4 attendances
Fee basis
Fixed fee
  • Surgery preparation & surgical day support
  • Hospital discharge support
  • Rehabilitation setup
  • Pregnancy journey support
  • Family updates, as agreed
Ask about this package
Package 03

Elite Working name

For ongoing, long-term coordination

Typical length
Ongoing, monthly
In-person
3–5 attendances a month
Fee basis
Monthly retainer
  • Multiple providers
  • Chronic-condition coordination
  • Elderly care coordination
  • Long-term recovery support
  • Ongoing family communication
Ask about this package
Additional in-person supportExtra appointment or hospital attendance, family meetings, or travel outside standard coverage, charged per visit or per day.Ask us

Fees are confirmed in writing after assessment, based on your situation. Simple, one-off requests may not need an assessment.

Service boundaries

Clear about what we are.

AAHC is independent and non-clinical. We work alongside your healthcare providers, never in place of them, and we never accept referral fees.

Our principles

How we work

  • Independent, but collaborative with healthcare providers
  • Respect for patient choice and autonomy
  • Confidentiality, in line with applicable UAE regulations
  • No referral commissions or incentives, ever
  • Replies within 48 business hours · Mon–Fri 9–6, Sat 10–2

Outside our scope

What we don’t provide

  • Clinical advice, diagnosis or treatment recommendations
  • Prescribing or clinical decision-making
  • Emergency, urgent or 24/7 support
  • Legal advice or insurance coverage guarantees
  • Visa, flight, hotel or meal-preparation services
In a medical emergency, call 998 or go to your nearest emergency department.

Book a free introductory call

You don’t need to have everything figured out before you contact us.

Start with a free 15–30 minute initial conversation. We’ll listen to what’s happening, explain how we may be able to support you and answer your questions.